FAQ

1. Payment

What payment methods do you accept?

We accept PayPal. For credit cards, we accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

Do you charge tax?

Taxes, if applicable, are calculated at checkout.

2. Shipping

Where do you ship to?

We ship worldwide, but we primarily ship to the United States.

What shipping method do you use?

We use USPS for shipping. In some cases, your package may be delivered by another local shipping carrier.

How much does shipping cost?

For Standard Shipping:

  • Orders up to $78.99: $7.99 for Standard Shipping
  • FREE Standard Shipping on orders over $79

How long does shipping take?

After successful payment, processing typically takes 1-5 business days. Standard shipping usually takes 10-15 days, and expedited shipping typically takes 5-9 days for delivery.

How long does processing take?

We aim to ship orders as quickly as possible. In normal circumstances, it takes between 1 and 5 business days to process an order.

3. Tracking

Can I track my order?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

What if the shipping carrier says they've delivered my order but I can't find it?

We're sorry to hear that. Please check with family, roommates, neighbors, or building security. If you still cannot locate your package, contact your local post office or shipping carrier for verification. Unfortunately, we cannot be held responsible for items marked as delivered.

4. Size

How is your sizing?

Please refer to the size chart on each product page before selecting a size. Measurements may vary slightly by style, so we recommend checking the product-specific size chart carefully.

5. Returns

What should I do if I change my mind after receiving my purchase?

Please contact us via email or the "Contact Us" button on our website. We accept returns if the items are in their original packaging, unworn, and undamaged. You will be responsible for return shipping costs, and we must receive the product before issuing a refund.

What should I do if my purchase doesn’t fit?

Contact us via email or the "Contact Us" button on our website. While we encourage careful measurements before purchase, we handle these cases individually. Please note that hand measurements may have minor variances.

For more details on our returns policy, please visit our Refund Policy.